Refund policy

Return & Refund Policy

Returns

  • Items must be unused, unwashed, and in their original condition with all tags and packaging intact.
  • Products that are damaged due to transport.

Non-Returnable Items

  • Customized or personalized products.
  • Clearance, sale, or final-sale items.
  • Gift cards (if applicable).
  • If customer received the correct order.

Refunds

  • Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
  • If approved, the refund will be processed to your original payment method within 5–7 business days.
  • Shipping charges are non-refundable unless the return is due to our error (wrong, defective, or damaged item).

Exchanges

  • We replace items only if they are defective, damaged, or if the wrong item was delivered.
  • Exchange requests must be made within 24 hours of delivery.

Damaged or Incorrect Orders

  • If you receive a damaged, defective, or incorrect item, please contact us within 24 hours of delivery with your order number and photos of the product on priyankafabricjtp@gmail.com.

How to Request a Return

  1. Contact our customer support with your order details.
  2. Wait for return authorization and instructions.
  3. Pack the item securely and ship it to the provided return address.
  4. After inspection, your refund or exchange will be processed.